Enterprise Resource Planning – Erp – Trainer
| Company | City of Philadelphia |
|---|---|
| Location | Philadelphia, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in related or a combination of education and progressively responsible work experience in related area may be substituted in lieu of a four-year degree.
- Minimum of five (5) years relevant experience as a technical trainer, training coordinator, or any other similar role.
- Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly, and technical language) and interpersonal skills with a focus on rapport-building, listening, and questioning skills.
- Ability to solve complex business problems and develop user/business-driven technology strategies and plans.
Responsibilities
- Develop and deliver training sessions for end-users, covering various aspects of the ERP and related supporting systems.
- Customize training content based on different user roles and business processes.
- Conduct both classroom and online training sessions.
- Provide technical support to users during training sessions.
- Troubleshoot related issues.
- Evaluate and modify existing training materials.
- Assist with gathering and entering data in the ERP system in support of role-based training.
- Collaborate with subject matter experts to create new content.
- Maintain a training repository.
- Support the user community.
- Establish relationships with functional SMEs and technical team.
Preferred Qualifications
- Proven work experience as an IT Trainer, Technical Trainer or similar role with Workday ERP, preferred but not required.