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Environmental Support Specialist
| Company | Xylem |
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| Location | Yellow Springs, OH, USA |
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| Salary | $52900 – $84600 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Degree in natural resources, environmental, physical sciences or electronics engineering.
- At least 2 to 3 years of technical experience in a field such as a water testing role or working with analytical instrumentation
- Prior customer service experience
- Ability to work independently and maintain cohesiveness with the tech support team.
- Time and workload management with deadline awareness.
- Excellent communication and customer service skills
- Customer service oriented with ability to resolve complex customer conflicts/problems.
- Strong awareness to ‘follow-up’ requirements.
- Working knowledge of PCs and PC software. (Oracle, Salesforce, MS Office, ShoreTel)
- Competent with various media options.
- Knowledge of analytical water testing instrumentation and applications.
- Ability to analyze/interpret water quality data.
- Situation Analysis and decision-making skills.
- Strong organizational skills with ability to multi-task.
- Develop and maintain professional relationships with colleagues throughout the organization.
- Technical proficiency, both mechanical and electrical.
- Maintain a focus on safety following all environmental health and safety guidelines.
Responsibilities
- Provide consistent Technical Support to customers regarding water quality, process monitoring and/or telemetry instrumentation via phone calls, emails, and online chats.
- Document customer interactions and manage follow up responsibilities.
- Maintain customer databases (Oracle and SalesForce.com).
- Develop technical sales and application information. (Manuals, Guides, Videos, Webinars, etc.)
- Develop and/or review internal and external facing technical documentation.
- Recommend product solution based on customer’s application needs.
- Provide competitive selling information to customers
- Manage key customer relationships.
- Attend trade shows, conferences, visit customers, and perform training seminars as needed.
- Share product quality, marketing and market intelligence information with appropriate internal team members.
- Provide testing and feedback for QA/QC and R&D projects.
- Participation in Xylem Watermark volunteer activities.
Preferred Qualifications
- Typing rate of 40-45 words per minute preferred.
