ERP Business Analyst
| Company | IKO |
|---|---|
| Location | Mississauga, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Minimum 10 years of experience as a Business Analyst
- Must have minimum of 6 years of recent experience working on Microsoft Dynamics 365 experience with a focus on Retail modules functionalities, In North American Entities and end to end project management experience
- Strong retail business acumen and functionality
- Strong working knowledge of project deliverable methodologies such as Agile and on Cloud based applications
- Strong requirements gathering skills, ability to capture business processes using both existing process documentation and process walkthroughs with the staff performing the process
- Ability to translate business requirements to technical solutions while identifying gaps
- Experienced with global environments and deployments across multiple geographical regions, such as North America and Europe is an asset
- University degree is required
- BA Certification (PMI-PBA or equivalent)
Responsibilities
- Document user requirements and current business processes
- Assist with data mapping and data cleansing activities
- Involved in business requirement gathering and validating requirements
- Coordinate with Management and ERP vendor’s team to define future business processes
- Participate in the testing and acceptance of new ERP and related components
- Contribute to solution design
- Coordinate development with the development teams
- Write test scripts and participate in test script execution
- Participate in ERP rollouts as a member a functional stream retail
- Provide end user support for ERP users as part of the global Microsoft Dynamics ERP team
- Perform day-to-day troubleshooting and support of in-house built solutions and procured systems
- Proactively monitor the system to identify and resolve issues before they are reported
- Identify continuous improvement opportunities
- Take ownership for all assigned Service Desk incidents and requests
- Participating in support taskforces as nominated by the ERP Senior Manager
- Coordinate with other members of the support team both IKO group companies and 3rd Party
- Provide regular status updates
- Provide End User Training in the designated functional stream finance functionality
- Coordinate with the ERP vendor’s team to develop/update materials for training users; e.g. process documentation, procedures and work instructions
- Provide instructor led training either virtually or classroom based
Preferred Qualifications
- Excellent communication skills, including user base presentations (i.e. training, work instructions, reporting)
- Business process flows and modeling
- Strong analytical and critical thinking skills
- Have an open/partnering mentality and comfortable challenging ideas with the goal to deliver the best solution
- Curious and actively inquisitive about the outside world and learning about new ideas for improvement