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Escalation Specialist I – Safety
| Company | X |
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| Location | Bastrop, TX, USA |
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| Salary | $44100 – $65100 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior |
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Requirements
- Bachelor’s Degree or equivalent education / experience.
- 1+ years of relevant experience in content moderation and/or customer support.
- Flexibility to work across time zones (outside of US shift hours), weekends and holidays – maintaining a shift rotation.
- Full professional proficiency in English; and at least one of the following languages: Spanish, Arabic, Portuguese, French.
- Other language competency is a plus.
- Experience in providing analyses or recommendations that inform policy/development and/or strategic decision making based on operations.
- Business judgment and strategic thinking; detail-oriented.
- Strong written and verbal communication skills.
- Passion and enthusiasm for protecting user safety and freedom of expression.
Responsibilities
- Support X’s crisis response efforts during major incidents and times of real-world crisis by conducting manual sweeps of the platform to identify and mitigate content moderation issues.
- Analyze and interpret content through the lens of linguistic expertise and X Rules and policies without bias, and provide a level of support that exceeds industry standards.
- Communicate effectively with internal teams to escalate issues and provide insights on emerging trends in user-generated content.
- Join an on-call rotation, working closely with other members of the Safety team to provide timely responses to emergency requests from all over the world.
- Work across multiple operational workflows.
- Provide opportunities to streamline and solidify our operational workflows, acting as a key feedback loop for cross-functional partners.
Preferred Qualifications
- Other language competency is a plus.
