Escrow Management Specialist
| Company | Valon |
|---|---|
| Location | Phoenix, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- Excellent critical thinking and logical reasoning abilities
- Experience working with cross-functional teams to solve business problems and handle change management in a fast-paced environment
- Must be available to collaborate and communicate in regularly held in-person meetings
- Strong verbal and written communication skills
- Ability to work independently and in a team environment
- Adaptability to changes in the work environment
Responsibilities
- Execute and solve day-to-day operation problems to meet department and investor Service Level Agreements
- Review annual analysis for anomalies ensure loans are analyzed accurately and timely per RESPA requirements
- Able to efficiently research tax and insurance activity
- Handle escalated loan level issues and provides departmental research and assistance for complex issues as needed to support client inquiries and various departments
- Process escrow refund requests
- Review and handle escrow setup and/or deletion requests
- Monitor and drive resolution for any property insurance coverage gaps and delinquent taxes in the loan portfolio
- Review control reports to ensure compliance with state, regulatory, and investor guidelines
- Ensure escalations are responded to timely and accurately
- Help inform product development and enhancements by synthesizing and delivering servicing process/platform feedback to senior leadership
- Handle other escrow responsibilities and projects as assigned by management
- Carriers out responsibilities in accordance with the organizational policies and applicable laws and regulations
Preferred Qualifications
- Bachelor’s degree preferred
- 1-2 years of experience at a mortgage servicing company or within an escrow function
- Freddie Mac or Fannie Mae servicing experience preferred