ETF Client Service Manager - Vice President

ETF Client Service Manager – Vice President

Bachelor’s degree
3+ years of Financial Services Experience
Strong Fund Services knowledge and experience, including fund administration, accounting, global custody operations, and asset servicing
Ability to understand the client organization including their strategy and objectives
Ability to effectively learn and discuss the products and services offered by Securities Services with clients, including Global Custody, Fund Accounting & Administration, Investment Information Services, ETF Services, and Securities Lending
Ability to develop and foster strong, long-lasting relationships with clients, counterparties, and internal partners
Excellent customer service skills and an attention to detail
Strong communication and presentation skills with an ability to influence and manage effectively across teams; must be confident, articulate, and have the ability to lead client meetings
Effective analytical, problem solving, critical thinking, and decision-making skills
Self-reliant, proactive, and results oriented; ability to prioritize tasks effectively with minimal supervision in a fast-paced environment
Ability to work effectively across global teams in a matrix environment

Manage the relationship and overall service delivery of an assigned book of ETF clients within the Securities Services division of J.P. Morgan
Lead meetings with your client base to build relationships, establish an on-going governance structure, update clients on product and system enhancements, align on strategic direction, and ensure the client’s ongoing satisfaction with J.P. Morgan’s service delivery
Provide oversight and governance over the service relationship, incorporating metrics, KPIs, and service level monitoring to ensure excellent service delivery and a positive client experience are consistently achieved
Serve as a key contact, advocate, and escalation point for the client, key stakeholders, and their business
Build strong, collaborative relationships with internal business partners, stakeholders, and clients, collaborating to provide solutions to complex client challenges and initiatives in a timely and effective manner
Take a tailored and consultative approach, leveraging our deep expertise in clients’ operating models, market best practices, and technology to help clients grow their business while driving scale, improving efficiency, optimizing the operating model, and mitigating risk
Support client onboardings and new ETF launches; spearhead client change management, and Fund events for clients
Provide thought leadership, guidance and expertise to ETF clients while keeping informed of industry trends, regulatory changes, and changes to the ETF ecosystem