Events Management Associate

2+ years’ experience in Hospitality Industry (5-star hotels, Event Planning and Food & Beverage) with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
Proven experience in managing and developing a team (local and remote), including conducting performance reviews and identifying training needs
Understand the meeting planning process and management of the customer experience
Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
Strong knowledge of audio-visual systems, food and beverage/catering services.
Proficiency in Microsoft Office tools are essential
Willingness to work flexible shifts to cover conference center hours and locations
Bachelor’s degree required

Lead and mentor a team of conference center planners to enhance performance and cohesion.
Resolve daily challenges and foster a collaborative, problem-solving environment.
Monitor compliance with standard operating procedures and update them regularly.
Engage with Senior Management and Line Of Business representatives to ensure outstanding service.
Collaborate with catering, technology, and operations teams of seamless event delivery.
Optimize meeting space management for maximum utilization and efficiency.
Assign events to team members based on expertise for exceptional results.
Participate in operations meetings to stay informed and drive continuous improvement.
Conduct pre and post conference calls and document details in the EMS.
Perform reception duties to ensure smooth communication and client satisfaction.
Work on projects to enhance facilities and client experience, and conduct performance reviews.