Executive Assistant Supervisor – Enterprise Account Management

Executive Assistant Supervisor – Enterprise Account Management

Requirements

• Relevant degree preferred.
• 5 or more years of relevant experience working as a C-suite executive assistant required.
• Experience in a people leader role preferred.
• Ability to inspire and motivate a team to work towards common goals.
• Exceptional organizational and customer service skills with a keen eye for detail.
• Ability to work under timeline pressures while maintaining high levels of accuracy.
• Ability to simultaneously balance multiple priorities to meet deadlines.
• Proficiency utilizing virtual meeting platforms (Zoom, Teams, etc.).
• Excellent written and verbal communication skills.
• Willingness to travel.

Responsibilities

• Cultivate a cohesive, collaborative environment among administrative professionals through consistent communication and strategic direction, enabling the team to prioritize effectively and support the Company’s evolving needs in our values-driven culture.
• Create efficiencies through process improvement; which requires attention to detail, problem-solving skills and a learning mindset.
• Coordinate the execution of mapping administrative staff to the needs of the business, provide guidance and solutions for complex needs.
• Proactively identify cost-saving measures to enhance financial efficiency.
• Identify best practices to support the executive and support teams.
• Analyze data and implement changes while considering the bigger picture.
• Develop an understanding of the business to anticipate future administrative needs.
• Facilitate regular assessment of current and future business need. Creates and maintains data-driven report-outs (PowerPoint, Word, Excel) to readily share status of utilization, current state and future outlook.
• Regularly assesses staff performance in conjunction with business leaders and provides performance, stretch assignments, and career feedback, including completion of performance review and merit/incentive recommendations.
• Manage ad-hoc projects that require support services.
• Regularly communicate key updates and progress to the Manager, Administrative Services (Assistant to the Chief Customer Officer).
• Collaborate with the Manager, Administrative Services (Assistant to the Chief Customer Officer) in developing and implementing initiatives to increase employee engagement.
• Coordinate and execute recognition programs to celebrate employee accomplishments, work anniversaries, birthdays, and team wins.
• Establish and maintain a dedicated Microsoft Teams channel for the BU admins, ensuring effective communication and collaboration across the team.
• Collaborate with Administrative Services Lead to develop onboarding and training content, learning paths and opportunities for the administrative team as a whole.

Preferred Qualifications

• Experience in a people leader role preferred.