Executive Sponsorship Program Manager
| Company | Box |
|---|---|
| Location | San Francisco, CA, USA, Austin, TX, USA, San Carlos, CA, USA, Chicago, IL, USA, New York, NY, USA |
| Salary | $83000 – $115000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 2+ years customer-facing, program management, or operations experience
- Strong written and verbal communication
- Poise and comfortability engaging with and presenting to executives
- Organized project/program manager with experience managing many stakeholders
- Self-starter who takes the initiative to get things done and drive internal changes
- Familiarity with Salesforce is a plus
Responsibilities
- Support account teams in driving engagement between Box executive sponsors and customer execs via internal coordination (account team syncs, building relationships and connecting with Box executive assistants, etc.)
- Track engagements between Box executive sponsors and customers, keeping the Executive Sponsorship Program Lead and ESP stakeholders informed of progress
- Measure outcomes of program (reduced forecasted risk, increase number of new opportunities, improved customer health, etc.) and report progress of ESP accounts/program to Box executive leadership, Customer Success and Sales leadership
- Iterate on the operational cadence of the program, as outlined by the ESP Lead
- Drive stronger adoption of the existing executive outreach program by encouraging CSMs to increase executive ad-hoc engagement with customers
Preferred Qualifications
- Familiarity with Salesforce is a plus