Experience Design Director

Experience Design Director

Requirements

• 10+ years’ experience in Product Design across varied users and business problems.
• 5+ years leadership/management experience; demonstrated experience leading multiple cross-discipline teams.
• 5+ year of experience planning, designing, facilitating, and synthesizing workshops.
• 5+ years’ experience with driving and applying user-centered design processes.
• 5+ years of experience growing and managing client relationships and selling work.
• Design Portfolio must be submitted with application.

Responsibilities

• Drive design quality, practice, and offerings that meet business and user goals as well as create new offerings.
• Lead design points of view and thought leadership.
• Create instant tangibility for the team and the client through effective storytelling.
• Drives sales of new work at existing client accounts and fosters new relationships with clients to scope and sell net new work for D&DP pipeline.
• Develop pitch decks and project approaches that lead to exciting, inspiring, and well-shaped work for our Design team.
• Cultivate relationships with new and existing clients.
• Deeply understand the market and can speak to our clients and the industry about our content, craft, and trends.
• Own craft and capability output across key projects, ensuring each project deliverable is of the highest quality.
• Monitor and drive the team to utilize the best and latest methods and tools in order to be competitive in the industry.
• Collaborate effectively with remote and onsite team members, including but not limited to designers, researchers, project/product managers, QA, developers, data scientists and technical architects.
• Provide directional oversight of individual project team’s work and assume overall accountability for it.
• Assess performance and provide career guidance and performance decisions for the Design team.

Preferred Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• You’re comfortable in Figma and other prototyping/design tools
• Experience with Microsoft Office, Adobe Creative Suite, JIRA, Mural, or Miro is a plus.
• Knowledge of and experience with applying user-centered design processes across different types of work.
• Understanding of areas of specialization within the greater design landscape, including but not limited to Service Design, Design Research, Visual Design, and Content Design.
• Ability to create proof-of-concepts, product visions, research reports, user/product flows, design systems, user journeys, prototypes, wireframes, UI designs, dev-ready assets, and dev annotations.
• You’re comfortable designing within iOS and Android native, Web Responsive, and additional platform guidelines using Figma and other relative design tools