External Programs Manager

External Programs Manager

Requirements

• Moderate experience and knowledge in Healthcare
• Moderate experience and knowledge in Revenue Cycle Management
• Revenue Cycle Management (RCM)
• Leadership
• Project Management
• Epic (Electronic Health Record)
• Problem Solving
• Management Reporting
• Data Measurement and Analysis
• Change Management
• Account Management
• Communication

Responsibilities

• Establish implement, and enforce Key Performance Indicator (KPI) reporting and performance expectations with external revenue cycle entities including third party billers (TPB’s) and Joint Venture organizations operating independently from Intermountain Health
• Manage performance of external entities by monitoring metrics, resolving issues contributing to performance level concerns, and reporting results to Intermountain Leadership
• Manage activities with co-providers and billing entities required to support compliance with the No Surprises Act
• As the primary point of contact, subject matter expert, and relationship owner, coordinate all activities, issues, and communications between external entities and Revenue Cycle Intermountain business owners and caregivers as needed
• Support third party billing partners which may include Community Connect client operations by coordinating build and implementation activities for new go-lives and providing on-going operational support to external revenue cycle clients pursuing revenue cycle operational excellence
• Plan and manage activities for RSC caregivers performing community connect implementation and support activities using project management principles and best practices
• As the primary point of contact for Intermountain Revenue Cycle operations, understand Client’s revenue cycle performance and pain points and collaborate with key stakeholders to proactively address identified issues and can include Community Connect Clients
• Support revenue cycle operational change management activities in collaboration with the Client which may include Community Connect implementation

Preferred Qualifications

• Certification in Project Management
• Expertise in Epic Revenue Cycle Management