Facilities Call Center Coordinator

Facilities Call Center Coordinator

Requirements

• CRT-Basic Life Support (BLS) – AHA American Heart Association Parking and Transportation 90 Days
• CRT-Basic Life Support (BLS) – ARC American Red Cross Parking and Transportation 90 Days

Responsibilities

• Communicates and collaborates with the Supervisor, customer, and other trades and sub-contractors to ensure quality, timely, cost effective maintenance with continuity and coordination of services.
• Completes appropriate written documentation as required by department policy. Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
• Monitors numerous internal emergency systems including but not limited to: fire alarms, code alerts, medical gas, building automation, electrical, tube, maintenance management, and elevator status. Answers emergency calls, remaining composed in high stress situations in order to obtain complete and accurate information, and triages and disseminates calls in a timely and appropriate manner.
• Manages calls for service-related facility repairs and issues and assigns work orders.
• Ensures that individual departmental productivity metrics are met
• May assist customers with directions, badging, escorts and other calls for assistance. Ensures patients, family members and guests are treated with kindness and respect. Demonstrates a high level of tact and patience under stressful conditions.
• Parking & Transportation only: Maintains a working knowledge of, and be able to troubleshoot all of the parking equipment including the automatic pay lanes, tickets dispensers, and gate box controls.

Preferred Qualifications

• High School Diploma or equivalent
• 6 months of relevant experience
• Telecommunications experience
• Experience working in a hospital or dispatch setting in an environment of comparable size and complexity