Facilities Manager

Facilities Manager

Requirements

• Bachelor’s or Master’s degree in business administration, engineering technology, architecture, or related field is preferred.
• A minimum of five to eight years of Facilities Management experience is required, including oversight of technical teams.
• Strong organizational and management skills
• Strong interpersonal and supervisory skills
• Strong presentation skills
• Knowledge of real estate, telecommunications, furniture, accounting, and building systems helpful
• Computer proficiency in CMMS
• Experience in managing facilities teams, preferably in industrial/manufacturing/logistics environments.
• Demonstrated experience in managing 24 / 7 operations in a fast-paced work environment.
• Superior client relationship management skills.
• Demonstrated organizational and problem-solving skills.
• Ability to plan and manage within budget and time constraints.
• Strategic thinker with a strong implementation orientation.
• Basic understanding of commercial leases, contract documents, and general accounting practices.
• Familiarity with and understanding of various building systems.
• Ability to multitask and work without direct supervision.
• Excellent prioritization and conflict resolution.
• Proficient in and experience with CMMS systems and Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Possess strong written, and verbal communication, and people skills.
• Strong collaborative management style
• Ability to travel 10-20% of the time to visually inspect in-region sites and meet with JLL staff and Client representatives.

Responsibilities

• Execute overall vision and leadership for the regional facilities team.
• Establish and execute strategic direction for operations and maintenance team in alignment with client goals.
• Ensure all Client and JLL safety procedures are followed. Assist in the development of training programs to increase team technical capabilities.
• Oversee the operational aspects of the properties in a manner that protects, maintains, and improves the value of the client’s sites.
• Support the Area Manager in the implementation of short and long-term projects for the client project.
• Develop and implement innovative programs, processes, and procedures that reduce short and long-term operating costs and increase productivity by working closely with the Facility Management Lead and the client.
• Develop the appropriate monthly/quarterly/annual reporting appropriate for the client.
• Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis.
• Assist with the development and implement the annual management plan for the buildings within the area.
• Oversee multiple facilities across the region of different functions.
• Ensure effective integration of PDS, OP, and IFM Operations across all sites to ensure seamless delivery to the client and drive a one-team mentality.
• Maintain Site Configuration Management Documents and Project Documents – once the project is handed over.
• Inspect buildings routinely to guarantee that building services are at the highest level of quality standards. Monitor and review preventive maintenance programs.
• Assist in the procurement of vendors and services as required, and assure POs are issued in an accurate and timely manner.
• Validate Invoicing against issued POs.
• Utilize data to develop trends and insights that will drive continuous improvement in all site performance.
• Manage third-party contractors/vendors engaged in operating and maintaining properties.
• Team with Senior Facilities Manager and Sourcing Manager to bid and contract for scheduled and operational maintenance and project services.
• Transform existing operational practices to leverage JLL tools, processes, relationships, and best practices to ensure service delivery is highly efficient and effective.
• Maintain Sites using Service Level Agreements and key performance indicators.
• Lead/assist in site incident investigation, utilize structure problem solving to identify the root cause of failures.
• Develop and maintain positive relationships with Client Branch Managers and Operations teams.
• Primary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with JLL performance.
• Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.
• Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, and best practices as well as delivering rewards and recognitions to promote safe behavior.
• Work with the regional team to provide the strategy, vision, and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership.
• Foster a collaborative teamwork environment. Promote energy and enthusiasm. Maximize productivity.
• Ensure optimal roll out and training in the use of standard CMMS tools, processes, and systems where possible. Ensure facility compliance with the use of the new tools.
• Complete all performance reviews, both mid-year, and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with Senior FM to ensure proper performance management steps are taken.
• Work with the Account Management team to source employee career growth and development opportunities within or outside of the account. Understand employee career growth aspirations to enable the matching of the firm’s needs with employee abilities.
• Promote a culture of diversity and inclusivity for all team members.
• Develop and maintain zero-based operating budgets for all sites, meeting targets as defined in KPIs; and, provide written variance analysis and forecast to the client.
• Meet regional-specific cost savings targets and glide path to contribute to the account achieving significant savings throughout the contract term of outsourced operations.
• Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.
• Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.
• Develop property-specific multi-year capital improvement project plans; and, manage the process to complete in-scope projects.
• Ensure compliance with Jones Lang LaSalle minimum audit standards.

Preferred Qualifications

• Knowledge of real estate, telecommunications, furniture, accounting, and building systems helpful.