Facility Coordinator

Facility Coordinator

Requirements

• Prior experience in facilities, property management, hospitality, or related fields
• College degree
• Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services
• Proficiency in a range of information technology tools and platforms, including Microsoft Office suite programs
• Excellent communication, organization, writing, client relations, inventory management, and problem-solving skills
• Ability to work independently with little supervision and effectively deal with customer feedback, ensuring a positive and satisfied client experience
• Self-motivated; confident, energetic, personable, and adaptable based on manager and client needs.

Responsibilities

• Actively support an environment of teamwork, inclusion, performance excellence and overall team success.
• Conduct daily walkthroughs of office spaces, including business centers and connection cafés, to ensure cleanliness, organization and proper supplies management.
• Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.
• Identify opportunities for improved operation and service excellence, making recommendations for cost savings and/or best practices.
• Assist with ongoing site inspections and assessments to ensure all building procedures and performance measures are always maintained, thus ensuring safe work conditions for both JLL and client employees.
• Report any deficiencies by submitting work orders, identifying areas of concerns and assisting with tracking repairs.
• Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work with minimal disruption to client operations.
• Assist in the procurement of business center and connection café supplies, ensuring proper inventory management and timely procurement of products.
• Provide coordination and support for events and meetings in conference facilities as required, owning the responsibility of becoming the go-to individual as a workplace ambassador.
• Ensure AV equipment is functioning properly and provide support for conference room systems.
• Update and maintain accurate records and official documentation for the operations of the workplace services department at the site(s), including facilities management, reception services, and overall building operations.
• Provide information and documentation for content such as client web pages and/or the client facility manual.
• Collaborate with parties such as mail services, building security, property management, IT/multimedia services, and other support teams as part of routine activity.
• Perform other duties that may include but are not limited to: reception and guest services support, equipment maintenance and procurement, client relationship management and building safety support.
• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service, as reflected by client feedback.
• Monitor shared email inboxes to provide prompt and thorough correspondence to client inquiries.
• Coordinate site operations in accordance with all agreed policies, procedures, and client expectations.
• Assist receptionist and FM team with room reservation and event coordination to ensure client needs are met within guidelines of service scope.

Preferred Qualifications

• Prior experience in facilities, property management, hospitality, or related fields preferred.
• College degree preferred.