FDRO Administrative Associate

FDRO Administrative Associate

Requirements

• High school graduation or GED.
• Demonstrated strong customer service experience.
• One year experience as an administrative assistant.
• Have a passion for serving others and their community.
• Are approachable, ethical, dependable, have a positive attitude and assume positive intent
• Are dedicated to working with a varied community and providing services to students from a non-judgmental perspective
• Relevant education and experience may be substituted as appropriate.

Responsibilities

• Reception Duties: student check-in, verifying forms completion; Communication with crisis counseling staff and Office Manager; Mind Body Lab database maintenance, check-in/out usage, run reports in EHR, parking validation;
• Appointment scheduling including meeting with clients to determine schedule compatibility, assisting with answering of phones to include critical overflow line for the assessment counselors.
• Maintenance of Front Desk work area: forms restocking, cleaning iPad screens, general front reception space.
• Maintenance of all waiting areas and reception areas: restocking snacks for counseling clients, general organization of space.
• Other related functions as assigned.

Preferred Qualifications

• Experience as a receptionist, data entry, using a multi-line telephone system, and working with Microsoft Office.
• Experience with face-to-face customer service fast paced office environment that requires team work with a high level of multi-tasking.
• Demonstrated excellent interpersonal and communication skills.
• Demonstrated ability to handle confidential materials with integrity.
• More than the required year of experience in a mental health setting or other public agency.
• Experience with medical records and experience assisting students.
• Experience with a variety of professionals with different levels of responsibility.