Field Account Manager – Sygma
| Company | Sysco |
|---|---|
| Location | Florence, KY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level, Senior |
Requirements
- A High school diploma is required
- Bachelor’s degree in business or marketing is preferred.
- Minimum of 2 years of direct customer account management
- 5-10 years of customer service focused management experience or foodservice sales experience is preferred
- Experience building customer relationships in the food distribution industry will be considered as an alternative to formal education.
- Well developed oral and written communication skills
- Excellent problem-solving skills and the ability to make good judgments
- Ability to resolve issues with a sense of urgency
- Well developed interpersonal skills and the ability to persuade
- Ability to work in a fast-paced environment
- Microsoft Office skills
Responsibilities
- Build and maintain customer relations through personal contact and telephone calls.
- Provide customer-focused distribution and value-added services to customers in compliance with their requirements and within the company’s capabilities.
- Meet with key customers and perform business reviews as needed.
- Enhance sales by ensuring account penetration through customer’s complete participation in full line purchasing.
- Strengthen and build relationships with Customers, Franchise Owners, and DC (distribution center) Personnel.
- Respond to customer concerns with corrective action and resolve issues with a sense of urgency.
- Foster “proactive” communication to Customers regarding delivery delays or product outage situations.
- Provide access to and train Customers on The SYGMA Network website.
- Present to large groups and conduct startup meetings with new Customers.
- Keep informed on new products and other general information of interest to the Customer (i.e. promotions and inventory).
- Maintain detailed and constant communications with all department heads in regards to Customer activities and product information.
- Proactively monitor service levels of the Company through weekly tracking and work with the respective departments to maintain service levels and continued improvement.
- Check on competitive activity and keeps SYGMA Management informed.
- Practice good fiscal responsibility by the departmental budget.
- Any other duties assigned by SYGMA Management.
- Keeps accurate records and makes reports on all phases of activities.
- Conduct online order entry training (CYGNET) as needed.
Preferred Qualifications
- 5-10 years of customer service focused management experience or foodservice sales experience is preferred