Field Care Coordinator – Mandarin & Cantonese Fluency

Field Care Coordinator – Mandarin & Cantonese Fluency

Requirements

• High school diploma or GED
• Bilingual in English and both Mandarin and Cantonese fluency
• Experience using health information systems to document or retrieve information
• Proficient computer skills experience, including a solid understanding of Microsoft Outlook, Word and Excel
• Ability to travel around downstate New York which includes the 5 boroughs, Long Island, Orange County, and Westchester

Responsibilities

• Schedules and conducts multiple home visits per day (clustered in small geographic areas)
• Supports the Healthfirst clinical team members, including UAS nurses and Care Managers, by facilitating cross-cultural communications and interpreting the employee-to-member and member-to-employee conversation
• Responds to and, when needed, escalates member questions, as directed
• Properly documents findings in Healthfirst information systems
• Collaborates with other members of the clinical team (Care Managers, Care Coordinators, Clinical Eligibility Nurses, Medical Directors, etc.) to ensure member needs are prioritized and addressed
• Collects documents from members, including health care proxy agreements and other important member documents, and ensures they are routed to the appropriate recipient
• Additional duties as assigned

Preferred Qualifications

• In alignment with our hyper local mission, it is highly preferred that the incumbent resides within a commutable distance to their assigned field location
• Ability to commute by car/vehicle
• Prior experience in a field-based health care role (home visits a plus)
• Work experience as an Interpreter/Translator or in a bilingual customer service role in the field and/or in a call-center
• Experience with geriatric or other frail populations, including their caregivers, or in a health care office
• Familiar with areas of NYC, Long Island, and/or lower Westchester
• A valid NYS driver’s license or ID