Field Claims Specialist II – Property
| Company | Nationwide |
|---|---|
| Location | Hattiesburg, MS, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 3-5 years of insurance field/property claims handling or adjusting experience
- Solid experience/proficiency with Xactimate
- Solid experience writing own estimates and handling claims start to finish
- Construction background/experience – Residential, Roofing, Remodeling, Water mitigation, etc
- Strong customer service competency
- Strong written & verbal communication skills
- CAT duty is a requirement of this role
Responsibilities
- Handles all assigned claims promptly and effectively, with little to no direction and oversight
- Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines
- Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy
- Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications
- Maintains current knowledge of local industry repair procedures and local market pricing
- Submits severe incident reports, reinsurance reports and other information to claims management as needed
- Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities
- Initiates and conducts follow-ups through proficient use of claims and other related business systems
- Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers
Preferred Qualifications
- Experience in a customer service environment, including flexible work schedules and extended work hours preferred