Field Customer Success Manager II – Smb
| Company | Toast |
|---|---|
| Location | Washington, DC, USA, Baltimore, MD, USA |
| Salary | $82000 – $82000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 2+ years of Account Management, Sales or equivalent experience, responsible for customer satisfaction and business operations
- Success operating independently and navigating competing priorities in a constantly changing environment
- High technical aptitude allowing for quick learning and adoption of technical concepts and language
- Proven track record of success in meeting and exceeding goals
- Excellent communication, organizational, and influencing skills
- Flexibility & adaptability
- Problem solving mindset, ability to think critically
Responsibilities
- Work closely with cross-functional partners in New Business Sales, Onboarding and Growth Sales Leadership to ensure proper alignment on pursuing opportunities for revenue growth
- Work closely with cross-functional partners in Product, BizOps, Care, Education and Professional Services to drive the highest levels of customer success throughout the customer journey
- Build relationships and trust with customers through thoughtful attention and advocacy to drive the customer flywheel and increase referral opportunities
- Retain & grow SaaS revenue through consultative engagements and new product recommendations tailored to the specific needs of each customer
- Drive activation and adoption across Toast product suite by leveraging internal tools & resources to analyze product usage, demonstrate value & facilitate trainings
- Confidently navigate all Toast POS modules & have a working knowledge of our partner landscape
- Leverage Toast product knowledge to facilitate customer demos, troubleshoot basic functions of the POS and ensure the customer is getting the most out of Toast
- Ask discovery questions to uncover growth opportunities, referrals and location expansion
- Actively look for opportunities to operate at scale, including collaborating with cross-functional partners
- Up to 10% travel locally for customer site visits with activities ranging from pre-live meet & greets to post-live technical consultations (This is dependent on proximity and availability of customers)
Preferred Qualifications
- 1+ years of experience using a POS (Point of Sale) software, ideally in the service or industry
- Experience working in the tech industry or for a SAAS company
- Experience with Salesforce CRM, MS Office, G-Suite, and Slack