Field Operations Consultant

Restaurant experience is highly preferred
High school diploma is required; continuing/higher education is highly preferred
Strong attention to detail and ability to keep reports and evaluations organized
Effective time management skills to keep up with a demanding evaluation and travel schedule
Quick learner capable of developing both a broad understanding of all Restaurant systems and deep expertise in certain areas
Strong interpersonal skills and ability to build amicable relationships with Franchisee’s and restaurant managers
Energetic leader with excellent social, communication and presentation skills. Solid influencing and facilitation skills
Coachable learner with the desire for continuous learning
Ability to work in an ever-changing environment

Conducts objective evaluations (i.e., Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health & Safety Visits, and National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and McDonald’s operations’ Brand Standards
Protects the McDonald’s brand by identifying issues that may pose risks to customer experience and brand perceptions
Supports operational excellence by identifying restaurants that do not meet McDonald’s QSC (Quality, Service and Cleanliness) / safety standards
Develops a holistic restaurant operations skill set across all Restaurant operations’ systems through ongoing training, learning, and certification in assigned area of expertise
Builds deep expertise in Restaurant Operations and provides expert coaching and root cause analysis to Franchisees
Serves as a Subject Matter Expert to provide support to restaurants as requested by Operators on specific operations initiatives (i.e.. Delivery, Drive-Thru, Digital, etc.)
Uses system and initiative Subject Matter Expertise to drive Guest Counts, Sales, and cashflow through support of operations, initiatives, and Owner/Operator priorities by conducting Performance Excellence Sessions
Collaborates with Franchise Business Partners to assist in developing a full restaurant consulting toolkit, monitor goals and key metrics, and drive business results