Field Operations Manager

A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions.
A self-starter who is comfortable taking on a high level of responsibility.
A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals.
A team-focused individual that takes ownership of their work and pride in their team’s success.
Experienced in project management, creating and refining operational processes, and customer service.
Fluent in English, additional languages a plus.
Based in the Dallas area and can easily commute to operation.
Experienced in managing (including scheduling) a team is a plus.
Taking initiative and owning new projects.
Comfortable with ambiguity and evolving / adapting as conditions change.
Experienced in managing projects with multiple stakeholders is a plus.

Ensure operational excellence and an unbelievable customer experience.
Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations.
Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise.
Respond to driver feedback and live customer issues.
Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth.
Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations.