Field Operations Manager – Hardware
| Company | Blue Yonder |
|---|---|
| Location | Dallas, TX, USA, Scottsdale, AZ, USA, Waukesha, WI, USA |
| Salary | $91111.54 – $114888.45 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- 3-5 years of experience in hardware field operations management required; ideally in the logistics and / or technology sectors (e.g. self-service kiosks, ATMs, EV chargers)
- Bachelor’s degree in a related field or 4 years of relevant experience required in lieu of a degree
- Experience working with 3rd party partners, vendors and service providers
- Strong communication skills to effectively communicate at all organizational levels
- Team player with ability to work with cross-functional, cross-cultural teams, and all levels of management
- Strong organization and leadership skills
- Proficient computer skills to include Excel, Word, and PowerPoint
- Experience working with globally distributed teams, including time management flexibility
Responsibilities
- Day-to-Day vendor management of our hardware manufacturing and support partner which includes but is not limited to: Managing hardware partner(s) production timelines, ensuring products are built within the specified and agreed timelines
- Managing logistics partner(s) timelines to ensure that hardware products are shipped and delivered to agreed locations within specified timelines
- Managing support partner(s) to ensure that all operational activities such as site surveys, hardware staging, deployment and installation are performed on time and to customer specification
- Managing the purchase order process and ensuring that vendors invoices are fulfilled on time
- Creating hardware rollout and deployment plans based on production, site survey and installation timelines
- Elements of vendor KPI, SLA and SLO compliance management
- Supporting with the customization of training materials and managing any translation timelines internally
- Customer-facing activity which will include but is not limited to: Meeting with potential and newly onboarded customers to understand their logistical and operational implementation challenges and requirements
- Understanding desired customer deployment timelines and possibilities based on current hardware availability and production timelines
- Overseeing hardware pilot installations with third-party suppliers and vendors to ensure they are completed within agreed timelines and to customer specification
- Hardware configuration to ensure that our products are tested and working as expected prior to deployment (training provided)
- On-site customer training on Blue Yonder hardware and software products (training provided)
Preferred Qualifications
- Experience of project management methodologies, e.g. PRINCE2, PMI
- Experience of process management methodologies, e.g. Six Sigma
- Experience of Mobile Device Management (MDM) or EMM tools such as MobileIron, SOTI, etc.
- Experience with Zebra, TSC, Honeywell or Samsung handheld devices and label printers
- Exposure to self-service kiosk or terminal technologies and products
- Experience with office collaboration applications and project management tools such as Smartsheets, Teams, OneDrive, etc.
- Working within a technology organization, including working alongside and escalating to Technology teams such as DevOps, TechOps, Product Development, etc.