Field Service Engineer I

Field Service Engineer I

Requirements

• Active US Secret security clearance. Security Clearances are granted to US Citizens.
• Prior experience maintaining or operating Tactical Data Links (Link-16 highly desired).
• Prior experience with IT networking. (i.e., hardware installation).
• Proficiency with Linux and Windows Operating Systems.
• Must have Security + certification or be able to get within 12 months of hiring.
• ADSI, or equivalent, maintenance and/or operator experience
• Willingness to travel domestic and international.

Responsibilities

• Provide technical assistance from the company’s facilities via telephone helpline and email to resolve customer inquiries and complaints. Record customer help requests in a tracking and resolution system.
• Provide technical assistance at customer locations and prepare final reports upon task completion.
• Maintain proper repair and maintenance of test/training assets, installation standards, and documentation.
• Act as the primary liaison between Ultra and the customer for troubleshooting and resolution of help requests. Coordinate with different groups within Ultra and follow up with customers regularly.
• Conduct technical training sessions.
• Maintain multiple databases, including call logs, trip reports, and failure reports.
• Provide detailed reports from logging tools, update status, and attend status meetings with customers to discuss ongoing service calls.
• Perform quality audits as needed.
• Load and test software on systems prior to shipping.
• Perform additional duties as assigned.

Preferred Qualifications

• Self-starter with the ability to work independently and collaboratively.
• Strong communication and customer service skills.
• Experience with Tactical Data Links/Command and Control Systems.
• ADSI experience.
• Link 16 experience.
• Military background.