Field Service Engineer II

Bachelor’s Degree in Engineering/Technology or related discipline; or Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; or five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
Bachelor’s Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR Associate’s Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.

Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell’s electro-mechanical solutions.
Regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope.
Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell’s electro-mechanical and automation solutions.
Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope.
Provide coaching and mentoring as needed.
Thoroughly document all service events according to Omnicell’s policies and procedures.
Meet company guidelines for response time and service levels.
Escalate product bugs, malfunctions, and design issues through support channels.
Participate in various staff meetings.
Maintain service quality and customer satisfaction.
Manage parts inventory and return materials process.

Bachelor’s Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.
Coursework in Network Engineering, Robotics, or Electronics.
Experience working in a hospital environment.
Knowledge of FDA regulations for medical devices and Quality Management Systems.