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Field Service Engineer III
| Company | Medtronic |
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| Location | Dallas, TX, USA |
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| Salary | $60000 – $90000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- High School Diploma or equivalent required.
- 4 years of technical, clinical field service, technical internship or clinical customer support experience. A Bachelor of Science degree in an Engineering discipline can be used in lieu of 4 years experience.
Responsibilities
- Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CAS Affera systems.
- Maintain and submit technical records and documentation as per regulatory requirements.
- Provide information from experiences in the field to colleagues in the office as well as updates to the database.
- Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
- Provide input to Engineering and Manufacturing for upgrades to Affera products.
- Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.
- Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
- Investigate, analyze, and recognize trends in technical data as it relates to Affera products.
- Participate in special projects as requested by the US Field Service Manager or designee.
- Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.
Preferred Qualifications
- Bachelor’s degree in an Engineering discipline
- Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
- Ability to troubleshoot problems and technically diagnose medical equipment. Excellent English writing and verbal communication skills
- Excellent time management skills and detail oriented
- Flexibility to travel frequently including possible international locations.
- Ability to work independently, self-motivated and without direct supervision.
- Extensive direct, face to face customer contact and interaction
- Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services.
