Field Service Engineer – Microbiology – Endotoxin & Bioburden
| Company | Veolia |
|---|---|
| Location | Denver, CO, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree in biology, Biochemistry, Microbiology, or life sciences related field, or equivalent education
- 2+ years of work experience in Endotoxin and/or Bioburden testing, or other Bio detection protocols within the pharmaceutical industry or within a GMP facility
- Strong technical, mathematical and customer service skills
- Working understanding of microbiology principles related to pharmaceutical water quality testing
- Understanding of cGMP/GLP and GDPs practices and EHS requirements of pharmaceutical lab and production environment
- Able to prioritize various tasks such as service of multiple instruments and administrative duties
- Troubleshooting and problem-solving skills, ability to use processes to find root cause
- General knowledge of electrical equipment, chemistry, and safety
- Vision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipment
- Computer proficiency in word processing, spreadsheets, networking, and databases
- Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases
- Strong and concise verbal and written communication skills
- Self-motivated, with the ability to drive projects to completion with minimal oversight
- Proven ability to speak effectively before groups and customers, clients, and other employees within the organization
- Ability to meet deadlines and commitments
- Ability to communicate effectively and contribute within a commercial team environment
- Ability to make good business decisions based on risk-reward analysis and business objectives
- Ability to learn applicable company procedures within a reasonable time from start of employment
Responsibilities
- Travel to customer sites and perform PM and related services on TOC equipment
- Willing and able to travel domestically and have open availability Monday through Friday
- Plan, Schedule, and Confirm customer services including coordination of travel and parts shipments for services
- Maintain admin duties, parts inventory, and relevant trainings
- Take customer calls, participate in territory sales rhythm calls, and service team meetings
- Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair
- Write clear and concise reports for customers
- Special projects and new hire training as assigned by supervisors
- Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need
- Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies
- Domestic travel 70% including overnight stays
Preferred Qualifications
- Domain expertise in pharmaceutical water quality testing, specifically bioburden and endotoxin
- Hands-on experience with the use, support, and maintenance of bioburden and/or endotoxin analytical instrumentations and equipment
- Work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment
- Analytical instrumentation field service support experience
- Knowledge of pharmaceutical related regulations is high