Field Service Engineer – Optical
| Company | Zeiss |
|---|---|
| Location | Phoenix, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Expert or higher |
Requirements
- Technical degree (e.g. Bachelor of Engineering or Science) is required or >10 years relevant experience as a substitute.
- Experience working within the semiconductor industry.
- Experience with FAB cleanroom operation and protocol.
- Experience with photomask making equipment is preferred.
Responsibilities
- Troubleshoot, repair and maintain highly complex electro-mechanical and robotic systems.
- Understand theory of operation and special maintenance requirements for complex optical systems.
- Read and understand complex schematics and block diagrams.
- Diagnose and repair system level and board level failures.
- Understand and operate complex multi-level system interface software and firmware applications.
- Maintain systems to achieve the contractually obligated equipment uptime performance.
- Schedule and perform all recommended Preventative Maintenance activities.
- Actively participate in meetings with ZEISS and customer teams.
- Report all system actions/events and daily activities in field service reports.
- Communicate system and site issues to factory level support and follow-up to achieve resolution of customer’s open issues.
- Build rapport and trust with the customer, through clear and accurate communication and demonstrated professionalism.
Preferred Qualifications
- Experience with photomask making equipment is preferred.