Field Service Professional
| Company | The Home Depot |
|---|---|
| Location | Taneytown, MD, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Must have valid Drivers’ License for your employment state
- At least 1 year of experience troubleshooting and repairing equipment and conducting preventive maintenance on industrial and commercial equipment
- Ability to read and interpret mechanical, hydraulic, pneumatic, or electrical schematics
- Versatile equipment maintenance repair skill set
- Ability to adhere to OSHA regulations including, but not limited to fall protection, lock-out tag-out procedures
- Must reside within 15-20 miles of the target city
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Good written and verbal communications skills
- Be a self-starter and have the ability to work independently driving customer satisfaction with a passion for equipment maintenance
- Ability to consistently and accurately document work performed
Responsibilities
- Utilize company technology platform to document all work performed on equipment, including labor and parts
- Accurately maintain, report and store parts inventory
- Complete and organize tech stock replenishment into company vehicle
- Proactively communicate with business partners and leaders regarding customer needs, parts and servicing of equipment to provide excellent customer service
- Effectively communicate with customers regarding service requested and provided
- Perform all work and assignments in accordance with proper safety practices
- Adhere to all THD and Safety rules and regulations
- Use sound judgment to address and eliminate safety related issues
- Comply with company safety, driving and vehicle standards
- Complete pre and post vehicle inspections
- Diagnose, repair and perform preventive maintenance on industrial equipment both mechanically and electrically
- Perform proper inspections and testing of customer equipment aligned with preventive maintenance
- Be available and accessible by phone and tablet during work schedule in order to provide excellent customer service
- Perform other responsibilities and duties as required
Preferred Qualifications
- Working knowledge of Microsoft Office Suite
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- Excellent written and verbal communication skills
- 3 years of relevant work experience repairing and maintaining equipment
- Have standard tools used in the craft.
- Working knowledge of handheld technology (smartphone, laptop, tablet)
- Ability to sit, stand and drive for extended periods of time. Lift 80 lbs. Climb 15+ ft
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus