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Field Service Representative
| Company | IQVIA |
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| Location | Atlanta, GA, USA |
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| Salary | $27 – $30 |
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| Type | Full-Time |
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| Degrees | Associate’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Associate degree, or equivalent military training programs, or equivalent biomedical or technical field service experience. (3-5 years field experience)
- Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs.
- Professional business acumen and effective communication skills required.
- Self-motivated individual who can work independently or collaboratively within a team, required.
- Strong time management and organizational skills to ensure on-time completion of project assignments.
- An active and unrestricted driver license, and a personal vehicle for local work-related assignments are both required.
- Ability to sit and stand for extended periods of time and lift to seventy pounds, required.
- Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status is required.
- Must have personal vehicle in good running condition for local travel assignments.
- Must be within 45 minutes – 1 hour of INTERNATIONAL or MAJOR AIRPORT. Candidates within thirty miles of major airport preferred. Weekly travel required.
Responsibilities
- Provide ongoing communication and customer support to on-site hospital staff.
- Organizing, evaluating, and updating medical devices, installing, and configuring hardware, software, and network products.
- Conduct routine checks and records data from product tests after installation and configuration.
- Document and submit daily data while maintaining exacting standards of product support quality documentation.
- Full-time commitment requiring travel locally, regionally, and nationally; there is some potential for rare international travel assignments.
- Assignment-based schedule with 40 hours commitment per week and overtime as needed.
- Complete other duties at the discretion of management.
Preferred Qualifications
- Background in biomedical, networking, military, or field-based technician roles
- Experience working in a technical role within a healthcare environment.
- Strong computer skills and comfort with troubleshooting with Microsoft Office applications, including Outlook, Excel, Word, and OneNote, etc.
