Field Service Representative – Companion Animal Health
| Company | ENOVIS |
|---|---|
| Location | New Mexico, USA, Nevada, USA, Arizona, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Veterinary technician clinical or veterinary equipment support/installation experience.
- Certified, Registered, or Licensed Veterinary Technician degree from an AVMA-accredited program in veterinary technology. A Bachelor’s degree in Animal Science or related field with extensive veterinary technician clinical experience will be considered.
- Requires a high level of rapport development and customer service orientation.
- Strong attention to technical detail and ability to convey and teach technical information concisely.
Responsibilities
- Coordinate with cross-functional teams for product installations and user training.
- Veterinary clinic staff training on all Companion Animal Health products.
- Consults and provides suggestions for optimizations for product utilization, workflow, and growth opportunities.
- Facilitate customer re-trains to ensure optimal customer retention and increase product utilization.
- Deliver a high level of customer service to customers.
- Document all customer-related activity in the customer management database.
- Work with cross-functional teams to troubleshoot product technical issues on site.
- Collaborate with Sales, Customer Support, and Clinical teams pro-actively to formulate solutions to various clinic and product technical needs.
- Prepares, provides, and conveys diversified information, which may be of a technical or competitive nature.
- Serves as an on-site liaison between customers and Companion Animal Health.
- Responds to customer questions, issues, and problems of moderate to complex scope.
Preferred Qualifications
- Ability to implement, deliver, and execute specific training to clinic staff to properly operate and maximize use of analyzers, and other products, as well as first-level troubleshooting.
- Ability to manage a heavy travel schedule for customer meetings within large territories, with frequent overnight visits expected.
- Displays a high level of communication and customer service orientation.
- Moderate computer skills in a Microsoft Office environment. Demonstrated skills in database management (note-taking and call routing).
- Attention to technical detail, and ability to convey and teach that information concisely.