Field Services Training Lead

Proven success in a similar role, leading successful technical certification programs
3+ years of training and curriculum development experience
Experience training both hardware and software products, ideally IoT devices, robotics, or similar
Strong project and time management skills including the ability to plan, execute and deliver a very high quality training program
Experience with content development tools, including but not limited to Google Suite (primarily Google Sheets and Google Docs), Adobe CC (primarily InDesign)
Strong attention to detail, strong personal organization, collaboration, and time management skills
Experience working cross-functionally across engineering, product management, and marketing teams
Strong research skills including gathering and analyzing data from multiple sources
Ability to effectively communicate in person and remotely with team members
Ability to work in a fast-paced and challenging work environment with tight deadlines
Ability to travel up to 25% of the time.

Develop and maintain curriculum and training materials for the Skydio Field Service and Deployment certification program
Train and certify employees and partners to become Deployment Engineers, Deployment Technicians, and Field Service Technicians
Assess trainee proficiency through practical demonstrations, knowledge checks, and field evaluations to identify areas for improvement
Monitor and evaluate training program for quality and effectiveness; improve and optimize as needed, incorporating new product launches and evolving industry standards
Communicate the impact and success of the program to a cross-functional audience
Know Skydio Dock products inside and out, and proactively seek clarity on areas of confusion that are of interest to our customers
Convey complex technical material in a concise and effective manner
Work closely with cross-functional teams (Customer Success, Support, Engineering, Product Management, Product Marketing) to align training programs with business objectives and customer and partner requirements