Field Support Engineer I
| Company | PulteGroup |
|---|---|
| Location | Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s degree in Computer Information Systems or equivalent experience required
- Minimum of 3 years of experience in supporting Microsoft products and related technologies
- Ability to travel up to 40% required
Responsibilities
- Uses basic knowledge of technology and desktop operating systems to provide and implement developed solutions for division-specific needs
- Works with senior technical team members to optimize local infrastructure components to meet performance requirements
- Participates in internal initiatives for the implementation, use, and improvement of processes, procedures, guidelines, and metrics for infrastructure systems
- Manages ordering and disposal of assets including compliance with Legal Holds processes
- Responds to escalated alerts and cases from the Technical Support Center (TSC) and Data Center Operations (DCO) teams to resolve simple to moderately complex issues
- Provides basic technical training on IT-sponsored applications following a provided curriculum
- Implements internal initiatives for the improvement of field-based processes
Preferred Qualifications
- Relevant certifications such as Microsoft Certified Professional (MCP) preferred
- Experience in developing client and/or supplier relationships is preferred
- Basic knowledge of troubleshooting server, wide area networking (WAN), local area networking (LAN) and virtual infrastructure preferred