Field Support Engineer II
| Company | Zeiss |
|---|---|
| Location | Cincinnati, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
- 7+ years of experience in order management, inventory management or related field.
- BS in Electronics, Engineering, or Computer Technology and related fields preferred.
- Excellent communication and interpersonal skills.
- A+ and Net+ certification preferred.
- Proficient with SAP and CRM.
- Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
- Must be self-directed, able to work independently with limited management oversight.
- Must have good verbal and written communication skills.
- Must have strong computer skills.
- Must be able to pass required training to service fine mechanics and optics.
- Ability to effectively service the equipment on which training is completed.
- Multiple project and time management skills are required.
Responsibilities
- Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
- Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well-being.
- Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
- Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
- Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
- Support revenue growth through the promotion and retention of service agreements.
- Interface with customers in a professional, pleasant and calm demeanor.
- Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.
- Maintains company-issued test equipment and support tools, including spare parts.
- Installation and maintenance of equipment at trade shows, as requested and required.
Preferred Qualifications
- BS in Electronics, Engineering, or Computer Technology and related fields preferred.
- A+ and Net+ certification preferred.