Field Support Representative – Intermediate

Field Support Representative – Intermediate

Requirements

• Must have a high school diploma.
• Must have a minimum of 2 years providing embedded technical support, maintenance, repairs, expertise, and advise to Army tactical units.
• Must have an Active SECRET US Government Clearance. Note: US Citizenship is required to maintain a SECRET Clearance.

Responsibilities

• Install, repair, and service electronic equipment, such as computers, radar, missile control, avionics, and communications, in field installations.
• Converse with customer or supervisor to plan layout of equipment.
• Read and study blueprints, schematics, manuals, and other specifications to determine installation procedures.
• Install or oversee installation of equipment according to manufacturer’s specifications.
• Operate system to demonstrate equipment and to analyze malfunctions.
• Interpret maintenance manuals, schematics, and wiring diagrams, and repair equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
• Instruct and direct workers in servicing and repairing equipment; Instruct customers on operation of equipment.
• Consult with engineering personnel to resolve unusual problems in system operation and maintenance.
• May instruct workers in electronic theory.
• May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.
• Responsible for the consulting, engineering, and operations activities performed at a particular customer location.
• Identify changes in telecommunications, computer, and systems technology and interpret their meaning to senior management and the customer.
• Provide technical assistance to facilitate planning, design, installation, modification, and operation of an information systems capability.
• Prepare long and short-range plans for application selection, systems development, systems maintenance, production activities and for necessary support resources.
• Responsible for applications systems analysis and programming activities for a group or section and for feasibility studies, time and cost estimates, and the establishment and implementation of new and revised applications systems and programs.
• Assist in projecting software and hardware requirements.
• Assign personnel to various projects and direct their activities; review and evaluate their work and prepare performance reports.
• Confer with and advise subordinates on administrative policies and procedures, technical problems, priorities and methods.
• Consult with personnel in other information systems sections to coordinate activities.
• Prepare activity and progress reports regarding the activities at a particular customer site.
• Confer and consult with customer personnel regarding performance and scheduling issues.
• Other duties as assigned.

Preferred Qualifications

No preferred qualifications provided.