Financial Center Manager II

Financial Center Manager II

Requirements

• 2-4 years of demonstrated leadership of coaching, management, leadership and/or mentoring in a retail environment.
• 2-4 years demonstrated prior success with multiple sales leadership processes and execution.
• 2-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 2-4 years demonstrated prior success with achievement of performance goals.
• Must have working knowledge of banking policies and procedures.
• High school diploma or general education degree (GED) required
• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred
• 2-4 years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• The FCM is responsible for the achievement of specified banking center team service levels and service performance goals.
• The FCM will be responsible for building, developing, and leading a team that is focused on providing clients with an exceptional client experience and deepening relationships through service and client service follow up.
• Model the way for peers and coworkers aligned with First Financials Mission and Values.
• Maintain a banking center environment and commitment to exceptional client experience to foster client loyalty and relationship development.
• Ensure that banking center performance goals are met or exceeded, within their respective branch and supporting the overall goals of the District and Region.
• Foster an inclusive and team-oriented environment, leading communication efforts and team collaboration at every level.
• Develop and lead a team who is knowledgeable in bank products, processes, policies and procedures, and willing to help each other and other teams in the District.
• Overall responsibility for managing banking center success which includes daily operations, successful audit scores, and sales execution.
• Open deposit accounts, accept and key loan applications, close loans, and assist, coach, and lead the branch team’s execution of growing accounts; loans and deposits, both consumer and business.
• Actively manage the onboarding of new clients, ensure client follow up calls are conducted in the proper time frame.
• Manage overall financial center sales and the overall performance, understanding how it impacts the District and company.
• Engage in coaching and recognition.
• Update team members on progress towards goals.
• Develop strong business relationships with key partners focusing on deepening client relationships, finding new opportunities, and sharing client relationships, making needed introductions/referrals.
• Integrate well into the community, developing outside sales opportunities through visibility and active participation in community groups. Discover and support site-specific events open to the community.
• Manage the day-to-day activities that align with The First Financial Bank Experience (FFB Experience).
• Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to: Ensure that all associates are delivering a quality client experience.
• Deepen and expand relationships of clients.
• Actively manage the onboarding of clients.
• Lead the daily huddles and team meetings.
• Attract new associates who align with the First Financial Bank/FOCUS culture and be a continued resource to that associate to promote engagement. Assist District Leader and Retail Regional President with interviewing prospective candidates.
• Ensure all associates actively manage their respective client relationships.
• Develop associates through observational coaching, joint sales calls, and utilization of the coaching model. (R.O.P.E.)
• Maintain all operational and risk management standards.
• Assist District Leader with facilitation of conference calls and leading of team meetings and District/Region communication.
• Act as a liaison between peers, the District Leader, and Retail Regional President, supporting and delivering on retail-wide initiatives, communication, and engagement.

Preferred Qualifications

• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred