Financial Counseling Representative I

Financial Counseling Representative I

Requirements

• High School Diploma or GED
• Strong attention to detail
• Ability to multi-task
• Effective communication skills

Responsibilities

• Providing assistance to uninsured patients and families in completing and filing Medicaid or assistance program applications with the appropriate agency and being familiar with all funding source options available
• Contacting/checking insurance carriers and websites for non-automated eligibility and act as an advocate for the patient
• When limited benefits plans are identified, counseling patients on their insurance benefits and recommending alternative sources of payment and financial assistance when appropriate
• Providing patients and their families support with gathering necessary documents for Medicaid or assistance programs
• Assisting in executing National Financial Counseling team initiatives to promote best in class uninsured patient screenings and conversion activities
• Serving as liaison between Case Management, Clinical Staff, Medicaid Vendor, and Family Independence Agency to assist patients and families in completing assistance program applications and determine eligibility and coverage
• Notifying manager, physician and servicing department of possible delay of service for any elective, non-urgent admissions, procedures and scheduled diagnostic testing which have not been approved prior to the date of service
• Consistently meeting productivity goals and driving high quality work output; performing all other duties and projects as assigned

Preferred Qualifications

• Previous experience as a financial counselor in a hospital or relevant healthcare setting