Financial Counselor II – Patient Eligibility

Financial Counselor II – Patient Eligibility

Requirements

• High School Diploma
• 3-5 years’ experience in Patient Eligibility and/or Financial Counseling
• Strong knowledge in Healthquest, Advocatia, and Powercharts
• Understanding of Financial Counseling process, including POS (point of service) collections
• Knowledge of insurance benefits and insurance terminology
• Knowledge of the financial assistance program

Responsibilities

• Assist with training of staff
• Understand the daily operations
• Represent the department in weekly calls with the clinical staff
• Understand how to correct, read and analyze reports
• Create workflow and job aids

Preferred Qualifications

• Knowledge of Medicaid Application process
• Understanding of Medical Records request process
• Knowledge of SSI appeals and reapplication process
• Extensive knowledge of Patient Eligibility program qualifications for Social Security, Medicaid, and VOVC
• Strong verbal and written communication skills
• Ability to multitask and meet deadlines