Financial Services Associate II
| Company | Fidelity National Information Services |
|---|---|
| Location | Clearwater, FL, USA |
| Salary | $18.27 – $29.77 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Strong technical skills
- Ability to multitask, troubleshoot, and navigate various systems at once
- Flexibility to work overtime when volumes dictate
- High-speed internet with ethernet access that meets our criteria of 50 MBPS download and 6 MBPS upload
- Ability to productively handle inbound telephone calls and meet performance goals
- Ability to work independently and in a team environment
- Bilingual (English/Spanish) a plus
Responsibilities
- Providing customer service via inbound calls in a fast-paced, team-oriented environment
- Handling customer inquiries and resolving complex issues
- Completing account maintenance and processing transactions for mutual fund account holders and financial professionals
- Participating in ongoing training and staying abreast of financial regulatory changes
Preferred Qualifications
- Investment industry or financial experience desired
- College degree (or currently working towards one) or financial customer service experience desired