Financial Services Officer

Financial Services Officer

Requirements

• High School Diploma or GED required or equivalent combination of education and experience.
• Minimum of 2 years of banking experience with an emphasis in sales required.
• Thorough knowledge of Bank products and services, policies and procedures related to new accounts and sales functions.
• Thorough knowledge of small business and consumer credit principles and practices.
• Knowledge of State and Federal banking regulations as they relate to new accounts and operations functions.
• Leadership ability to supervise and to provide coaching and development.
• Skilled in dealing with customer issues in difficult situations.
• Ability to persuade, including the value and benefits of using the Bank’s services and products.
• Excellent interpersonal skills, including customer service, listening, and responding appropriately to requests from customers.

Responsibilities

• Supports senior production staff to ensure branch and customer financial success, customer satisfaction, accurate performance reporting, and staff development.
• Achieves sales goals and financial targets for their branch.
• Ensures high quality processes and ethical sales in the branch.
• Retains and expands relationships with existing customers and promotes and develops new business.
• Identifies opportunities and sells a full suite of Retail Banking deposit and lending products to consumers and small businesses.
• Works directly with clients on complex consumer, business, and fiduciary account structures.
• Assists customers with account maintenance, adoption of digital banking channels, and other complex account issues.
• Deepens relationships and resolves concerns presented by customers.
• Ensure exemplary customer service standards in the branch.
• Supports appropriate staffing and skill levels in branch to support customer and business needs.
• Address and resolve customer complaints or concerns promptly.
• Coordinates effective Retail branch operations and sales with the Retail Banking Services Officer, promoting teamwork, excellent customer service, cross-sales, and the promotion of Bank products and services.
• Ability to perform platform and operations functions including teller transactions, night deposit, cash control activities, assess transactions for risk and provide approvals and opening of new accounts.
• Review customer transactions for red flags and fraudulent items.
• Maintains awareness of current criminal scams used against banking customers.
• Prevents customers from becoming victims of fraud.
• Escalates concerns to management for resolution.
• Maintains compliance with established internal operational standards and Federal and State regulations to protect the interest of the Bank and customers.
• Provides teller line support and performs routine teller transactions as needed.
• Responsible for maintaining and balancing a cash supply for transactions performed.
• Demonstrates leadership by modeling appropriate behaviors, provide coaching, feedback and developmental support.
• Leads daily huddles in conjunction with branch management and regular branch production meetings.
• Trains employees on cross-functions to ensure smooth operations of the branch and increased production.
• Represents the Bank in civic and community events to enhance the visibility and reputation of the Bank, and to expand business opportunities.

Preferred Qualifications

• Minimum of 1 year of leadership experience preferred.
• Notary license preferred.