Financial Svcs Support Rep

General knowledge of office practices, customer service, information systems and insurance/financial services industry practices (i.e. annuities, mutual funds) preferred
Effective verbal and written communications skills to effectively communicate with others
Basic analytical and problem resolution skills
Proven ability to research, analyze and solve problems, leveraging existing processes and procedures
Ability to understand, anticipate and proactively act on customer needs
Proven decision-making skills necessary for customer contacts
Effective team-building and collaboration skills
High school studies
Undergraduate studies desirable
Participation in technical coursework such as LOMA, CLU, ChFC desirable
FINRA Series 6 license preferred, and may be required, based on assigned product/line-of-business or distribution system
One to three years of work experience with product-related customer service work experience preferred

Processes business requests according to government regulations, contract provisions and internal procedures and controls
Provides outstanding quality customer service by demonstrating and understanding customer needs and emphasizing timely responses
Maintains current knowledge of contract and product provisions, administration of Nationwide products, processing systems and related federal and state regulations
Integrates lean methodology into daily interactions through problem-solving meetings and team huddles
Consults and interprets contract provisions for current and past products and assumed business for policyholders, agents/brokers and other operating units
May perform other responsibilities as assigned