Financial Systems Manager

BS in one or more of the following: Computer Science, Engineering, Business, Accounting, or Finance
6+ Years of direct Zuora billing or Zuora Revenue (RevPro) system experience as an administrator
Strong excel skills required to perform any data analysis and data validation
Good written and oral communication skills
Experience with system development life cycle

Support all Zuora or related financial system changes, inclusive of design documentation, implementation testing along with preparation of supporting testing documentation
Participate in technical discussions and define requirements for cross-functional projects that interface with billing
Provide expertise in design, development and deployment in business process automation using custom Zuora workflows
Provide expertise in building custom reports for cross functional teams
Perform Zuora system administration tasks
Create process flow documentation and assistance with user training as needed
Partner with a data team to provide guidance on the Zuora objects and relationship for reporting purposes
Partner with developers to provide API guidance if needed
Partner closely with internal audit with any request for System controls
Manage daily Zuora financial systems helpdesk tickets. Escalate close issues and leverage appropriate resources to ensure successful system performance
Troubleshoot and conduct root cause analysis of incidents and outages, remediations are implemented for future avoidance, including appropriate communications to business stakeholders
Support 3rd party financial applications as they interact with Zuora
Ensure operational excellence around process and procedures, maintain process documentation
Communicate with internal customers and senior management regularly on status, risks and emergent issues
Maintain superior levels of customer service to all company stakeholders