Food & Beverage Manager

Food & Beverage Manager

Requirements

• A minimum of one year of previous Food and Beverage supervisory or management experience
• Excellent verbal and written communication skills
• Ability to prepare and analyze data, figures, and transcriptions prepared on and generated by computer
• Microsoft Office products; Word, Excel, PowerPoint, and Outlook
• Embrace Technology – continually learn, adapt and master to new operating system
• Knowledge of food and alcoholic beverages
• Ability to work a flexible schedule including weekends and holidays

Responsibilities

• Provide strategic and operational leadership, guidance, direction, and tactical expertise on food and beverage concepts
• Drive hotel profitability through revenue generation in various food and beverage/outlets (i.e., room service, restaurants, banquets, pool, kitchens, stewarding, retail), cost control, guest satisfaction, and associate engagement
• Interact positively with guests promoting hotel facilities and services
• Resolve opportunities to the satisfaction of involved parties
• Maintain communication with all departments to ensure guest service needs are met
• Move throughout the facility of division to support overall hotel and kitchen areas to visually monitor and take action to ensure food quality and service standards are met
• Responsible for the selection, training, and development of key leadership personnel within the division and its departments
• Able to exercise personnel action discretion within the hotel’s policies
• Provides conflict resolution and ensures disciplinary and termination procedures are followed and that all workplace standards are upheld
• Promptly addresses all operational issues with Management and Staff
• Oversee divisional matters as they relate to federal, state, and local employment and civil rights laws
• Control payroll and equipment costs (minimizing loss and misuse)
• Ensure the department abides by all safety and sanitation policies
• Create and maintain staffing schedules, ensuring appropriate coverage
• Implement cost control measures and revenue enhancement strategies to maximize profitability while maintaining service quality
• Maintain high standards of service excellence, food quality, and presentation, ensuring consistency and adherence to brand standards
• Deliver on guests’ expectations and have the desire to create WOW moments
• Perform additional duties as assigned that may be outside the scope of duties, based on business needs

Preferred Qualifications

• Luxury hotel experience, a plus