Food & Beverage Team Leader

Food & Beverage Team Leader

Requirements

• High school diploma or equivalent
• Age 18 or older
• Strong interest and knowledge of the Food & Beverage business
• Ability to lead and hold others accountable
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Ability to work independently and as part of a team
• Ability to manage workload and prioritize tasks independently
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Welcoming and helpful attitude
• Effective communication skills

Responsibilities

• Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including: merchandising, pricing, transitions, revisions, sampling and promotions
• Execute a fresh, full and food safe area during all operating hours leveraging strong inventory management, area routines and Food Safety policies and procedures
• Assess Food & Beverage and Food Service (where applicable) backroom and sales floor areas; walk Food & Beverage Standards to identify priorities and develop business plans and assignment sheets; review reporting to identify business trends for follow-up
• Ensure proper execution on all food safety standards and cleaning routines
• Validate and follow-up on experts’ progress against Daily Assignment Sheets, production area routines, and application of best practices
• Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)
• Establish relationships with direct to store delivery (DSD) vendors to ensure brand standards such as delivery and merchandising are being met and areas are full and maintained
• Ensure accurate in-stocks by placing store-initiated orders with DSD distributors according to best practices (where applicable)
• Lead team to uphold and maintain all Starbucks and Pizza Hut Brand Standards and foster a productive relationship with your Starbucks DM, following-up on key takeaways from their time in your store (where applicable)
• Expect and enable team members to stay up-to-date on relevant trends and products
• Evaluate candidates for open positions and develop a guest-centric team
• Participate in team onboarding and learning and close knowledge gaps through training and experiences
• At the direction of ETL, establish clear goals and expectations and hold team members accountable to expectations
• Become a subject matter expert in federal, state and local adult beverage laws as they apply to your business and protect your store’s liquor license (if applicable)
• Complete all Starbucks and/or Pizza Hut training requirements or certifications (if applicable)
• Fulfill key carrying responsibilities, as the business needs
• If applicable, as a key carrier, follow all safe and secure training and processes
• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
• Demonstrate a culture of ethical conduct, safety and compliance; Lead team to work in the same way and hold others accountable to this commitment
• Support your Executive Team Leader to and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
• Address store needs (emergency, regulatory visits, etc.)
• Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
• All other duties based on business needs

Preferred Qualifications

• Previous retail and/or food experience preferred, but not required