Food & Merchandise Supervisor

Food & Merchandise Supervisor

Requirements

• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
• The ideal candidate will have a minimum of 3-5 years’ Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue.
• Must have Chicago Food Protection Certificate along with previous experience in training, cash handling, food and beverage sanitation requirements, equipment operation and liquor laws.
• Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization.
• Demonstrated experience completing reports and documenting staff performance is essential.
• Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship.
• Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
• Comfortable with managing conflict and responding to customer problems with a sense of urgency.
• Commitment to providing a high-quality service experience for guests.
• Ability to demonstrate success in managing multiple tasks while under tight deadlines.
• Experience motivating, and encouraging exceptional performance.
• Ability to hold team accountable for outcomes and monitor performance.
• Demonstrated experience coaching, mentoring and developing staff to perform at high levels.
• Proficient in Microsoft Word & Excel.
• Advanced knowledge with merchandise operations and sales techniques is essential.
• Must have experience in producing and maintaining visual displays in a retail environment.
• Experience resolving inventory discrepancies.
• Possess exceptional attention to detail and strong follow-up skills necessary.
• Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency.

Responsibilities

• Accountable for daily supervision and leadership of front-line colleagues in: Food & Merchandise locations such as concession stands, kiosks and merchandise stores.
• Function as a role model by demonstrating a positive attitude and operate with high energy throughout the entire shift.
• Assess, evaluate and coach front line colleagues.
• Provide consistent, fair and timely feedback to colleagues through various methods (i.e., coaching, mentoring, one on one).
• Manage the content and delivery of pre-shift meetings.
• Ensures that front line colleagues are engaged, upbeat, and delivers an exceptional guest experience.
• Highly responsive to emergencies in a fast paced, time sensitive environment.
• Monitors Department of Health (DOH) regulations and city codes.
• Takes ownership of supervisory locations and maintains a clean, safe and aesthetically pleasing working environment.
• Addresses customer concerns, feedback and suggestions in a timely and efficient matter while offering recovery solutions when necessary.
• Train and develop staff.
• Recommend and enforce disciplinary actions as necessary.
• Act as a liaison between upper management and staff.
• Ensure all company policies and standards are being met.

Preferred Qualifications

• Bar & Merchandise sales management is desirable.
• Food operations/service preferred in accordance with Chicago Board of Health regulations.