Food Service Team Leader

Food Service Team Leader

Requirements

• High school diploma or equivalent
• Age 18 or older
• Strong interest and knowledge of the food service business
• Ability to lead and hold others accountable
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Ability to work independently and as part of a team
• Ability to manage workload and prioritize tasks independently
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills

Responsibilities

• Understand sales goals, plan and execute daily/weekly workload to deliver department and store sales goals and guest engagement.
• Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends).
• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Assess Food Service back of house, production areas, dining spaces and merchandising spaces to ensure food safety and proper inventory levels.
• Walk Food & Beverage Standards and Food Service routines daily to assess priorities and review reporting to identify business gaps for follow-up.
• Follow all food safety requirements and cleaning routines, including monitoring and recording temperature sensitive food items, as outlined in Target’s policies and procedures.
• Validate and follow-up on team members’ progress against department checklists and routines.
• Lead team to uphold and maintain all Starbucks and Pizza Hut Brand Standards and production specifications (where applicable).
• Foster a productive relationship with your Starbucks district manager (if applicable), attend required in-store planning and business meetings and follow-up on key takeaways from their time in your store.
• Ensure accurate in-stocks by placing store-initiated orders according to best practices.
• Follow proper perishable inventory management procedures to ensure an accurate recording of inventory.
• Make production quantity decisions just in time to ensure freshness, in-stocks, sales and profitability are achieved consistently.
• Remain up-to-date on relevant trends and products to educate team members.
• Participate in team hiring and onboarding processes.
• At direction of your direct leader, establish clear goals and expectations and hold team members accountable to expectations.
• In addition to Food Safety Manager Certification, complete all Starbucks and/or Pizza Hut training requirements and certifications.
• Demonstrate a culture of ethical conduct, safety and compliance; lead your team to work in the same way and hold others accountable to this commitment.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Lead and demonstrate a culture of executing all best practices; help close skill gaps through development, coaching and team interactions.
• Model the execution of physical security processes in order to enhance the instore security culture.
• Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
• If applicable, as a key carrier, follow all safe and secure training and processes.
• Address all store emergency and compliance needs.
• Access all areas of the building to respond to guest or team member issues.
• Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local laws.
• Model creating a welcoming experience by greeting guests as you & your team are completing your daily tasks.
• Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
• Lead by thanking guests and let them know we’re happy they chose to shop at Target.
• All other duties based on business needs.

Preferred Qualifications

• Previous retail experience preferred, but not required