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Front Door Full Time

Front Door Full Time

CompanyBJ’s Wholesale Club
LocationMidlothian, VA, USA
Salary$14.25 – $14.25
TypeFull-Time
Degrees
Experience LevelEntry Level/New Grad, Junior

Requirements

  • Strong interpersonal skills
  • Attention to detail
  • Ability to use a smart handheld device
  • Must successfully complete required training and certification processes
  • Must be employed with the company for at least 6 months
  • At least 18 years of age

Responsibilities

  • Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner
  • Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary
  • Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols
  • Reviews and maintains the AP Alert Binder according to AP standards
  • Follows the BEST procedures including cross-checking merchandise to member register receipts and verifying high dollar value items
  • Records register receipt discrepancies and notifies front line to immediately rectify the situation
  • Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
  • Ensures the execution of the repack awareness guidelines by inspecting known repack articles
  • Monitors member and visitor traffic entering and exiting the club
  • Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures
  • Maintains high standards of safety for members and team members
  • Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building
  • Processes empty water jug return vouchers to members
  • Maintains all club policies and procedures
  • Performs other duties as assigned, including working in other departments as needed
  • Regular, predictable, full attendance is an essential function of this job

Preferred Qualifications

  • Basic math skills preferred