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Front End Lead Full Time
| Company | BJ’s Wholesale Club |
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| Location | Easton, MD, USA |
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| Salary | $17.5 – $17.5 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- Prior leadership experience preferred.
- Prior Membership or sales knowledge and experience preferred.
- Prior cashier experience preferred.
- Basic math skills required.
Responsibilities
- Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
- Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
- Drives membership metrics through acquisition, retention, loyalty and experience programs.
- Drives member engagement, speed, and productivity on the front end.
- Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.
- Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.
- Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.
- Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner.
- Acts as a backup for cashiers and Membership Sales Ambassadors when needed.
- Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members. Loads shopping carts when necessary.
- Manages self-checkout lanes and scan and pan lanes. Assists Members with operations and technical difficulties.
- Collects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to Members.
- Stays up-to-date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons.
- Supervises the cleanliness of the front of club member servicing areas.
- Ability to navigate within system applications.
- Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.
- Performs other duties as assigned, including working in other departments as needed.
- Maintains all club policies and procedures.
- Regular, predictable, full attendance is an essential function of this job.
Preferred Qualifications
No preferred qualifications provided.
