Front End Manager

Front End Manager

Requirements

• Previous customer service or sales work experience required.
• Basic computer knowledge (MS Word, MS Excel, Email) required.
• Open shift availability required.
• At least 18 years of age.

Responsibilities

• Responsible for managing, monitoring, and directing all Front-End business components in the execution and delivery of exceptional service and value.
• Provide TM oversight and direction to exceed performance expectations and results in each area assigned, including Frontline, Membership, Front Door and Utility Clerks.
• Executes company programs and initiatives to drive membership metrics/growth, improve VOM scores, ensure maintenance standards are met and validate Membership Experience Ambassadors/front door performance of job duties as required.
• Acts as a key holder for the club.
• Develops effective and productive teams in the Member Services, Front Line, Membership Ambassadors, training, managing, performance management and assessments; providing frequent feedback, motivation, coaching and discipline when required.
• Ensures compliance to all policies and procedures to ensure control and integrity within the business/Front End environment.
• Evaluates departmental performance using company reporting tools/programs and makes operational decisions within the Front End to maximize MFI, sales, profits, performance, and member experience for each area under their report.
• Collaborates with Assistant Club Manager to assess Team Member performance, provide actionable feedback, reinforce accountability, and develop talent.
• Drives membership metrics execution and performance through acquisition, retention, loyalty, and experience programs/initiatives associated with Member Service Desk and Frontline.

Preferred Qualifications

• High school diploma, college degree, and/or big box wholesale, retail, grocery and/or management experience is preferred.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.