Front Office Supervisor
| Company | Loews |
|---|---|
| Location | Philadelphia, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Excellent communication skills – oral and written
- Excellent guest service skills
- Knowledge of computer programs utilized in property management
- Able to work a flexible schedule, including weekends and holidays
- Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills
- Minimum two years experience as Front Desk Agent at a comparable quality property
Responsibilities
- Coordinates the quality, efficiency, and safe operations of the Front Office department
- Ensures safe and efficient flow of traffic of arriving and departing guests
- Reviews occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service
- Supervises Overnight Front Office Team Members, ensuring adherence to Loews Star Service Standards
- Overnight Supervisor is the point-person for the hotel during the overnight shift
- Develops Overnight Front Desk Agents and Star Service Operators
- Maintains open lines communication with other departments
- Interacts frequently with guests to ensure satisfaction with services
- Attends all required meetings for position
- Oversees supervision of Team Members and work assignments to maximize performance and ensure all Team Members perform in a friendly professional manner at all times
- Conducts regularly scheduled meetings and training as required
- Answers guest inquiries and resolves complaints, taking all appropriate action to ensure total guest satisfaction
- Ensures that all requests are handled promptly, accurately, and with utmost courtesy
- Reviews/maintains daily payroll report/records for overnight team, maintaining labor costs within forecasted budgetary guidelines
- Completes the overnight checklist
- Ensures that all daily and group reports are distributed to appropriate parties
- Other duties as assigned
Preferred Qualifications
-
No preferred qualifications provided.