FSQ Manager

FSQ Manager

Requirements

• Associate’s degree or related management work experience.
• At least 2+ years of work experience in quality assurance, should be combined with a demonstrated track-record of accomplishments as a quality assurance supervisor, and with satisfying customers in technology-driven, developing companies.
• Well-versed in quality systems, food safety regulations, HACCP, GFSI, GMPs
• Quality or Ingredient Certifications a plus (ASQ, SQF, AIB etc.); SQF Practitioner certification preferred; Preventive Controls Qualified Individual preferred
• Proficiency in Microsoft Office (Excel, Word, Power Point), Google app (Gmail, drive, sheets, etc.) and Tableau capabilities.

Responsibilities

• Be accountable for maintaining Quality Error Rate to departmental goal, labor minutes per box, completing inbound inspection activities correctly and quickly, conducting warehouse checks, maintaining internal audit %s and supporting internal prep activities in collaboration with operations on product pick errors.
• Responsible for collaborating on implementation and modifications to programs with other FSQA leaders.
• Be responsible for creating a strong culture of food safety and quality through process execution and enhancement, including advocating for quality throughout the product lifecycle.
• Lead internal and external food safety audit programs to include; SQF audit, internal mock audits, USDA, and FDA audits.
• Conduct RCAs to investigate increased error rates and non-conformance events to develop and drive correction actions.
• Manage a highly effective Quality Food Safety team including: managing the schedule, onboarding, training, time off, VER/VTO, hiring, performance management and keeping to budget. This also includes providing coaching, feedback, and support to build a highly performing and engaged team with a deep bench of expertise and knowledge.
• Provide the quality food safety team with all necessary tools, training, equipment and technology required to be successful.
• Use the resources available to you and your team to be successful – including internal teams who can provide support for data analysis, root cause analysis, continuous improvement, training, and app development.
• Be accountable for sending accurate and verified information to partnering teams, including procurement tickets, fulfillment metrics, food safety audit CAs, and food safety actions with site operational leadership.
• Escalate opportunities quickly, accurately, and to the right audience so they can be resolved efficiently and effectively.
• Represent the team as the quality leader of the Newark Distribution Center: own and report on internal metrics, partner with peers and site leadership to accomplish departmental goals.
• Build relationships with external teams, e.g., Fulfillment Ops, Logistics, Procurement, IT, Field Learning, Safety, HR, etc.

Preferred Qualifications

• Trusted Partner & Adviser: you’re able to cultivate collaborative partnerships with others inside and outside the organization who can provide information, assistance, and support.
• Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo; you’re a visionary leader that listens to your team and values their ideas.
• Action oriented: you’re able to prioritize organizational objectives, problem solve and quickly action solutions that improve the quality of our products.
• Strategic: you’re a critical thinker who uses logic to identify alternatives, evaluate, and present approaches to solve complex problems while thinking in terms of contingency plans.
• Customer-focused: you understand the importance of customer experience and are able to achieve excellence in delivering the planned customer outcomes with the highest level of customer care and customer satisfaction.
• Results-oriented: recognizes and resolves situations that are ambiguous or challenging, maintains a focused effort on meeting or exceeding goals, and paves the way for efficiency.